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Inside Facebook


The Facebook Marketing Bible July 2011 Edition Is Now Available

Posted: 05 Jul 2011 11:00 PM PDT

Facebook Marketing Bible

The July 2011 edition of the Facebook Marketing Bible: The Comprehensive Guide to Market Your Brand, Company, Product, or Service Inside Facebook is now available.

The Facebook Marketing Bible has enabled thousands of marketers, social application developers, publishers, and entrepreneurs to navigate and get the most out of the increasingly sophisticated marketing opportunities on Facebook.

The web edition of the Facebook Marketing Bible is comprised of detailed resource pages, comprehensive how-to guides, and case studies analyzing today’s most successful marketing and advertising campaigns on Facebook.

In addition, Inside Network is pleased to announce that through July 31st all customers who purchase the Facebook Marketing Bible will also receive a free $25 Facebook Ads advertising credit, courtesy of Facebook (see terms).

Now that Facebook is nearing the 700 million monthly active user mark, there’s never been a better time to reach your target audience through marketing on Facebook.

The July 2011 edition includes updated coverage of the following topics:

  • Commenting for Facebook marketers, a guide that shows you how to make the most out of public, and highly visible, conversations with your fans on Facebook.
  • Bringing the storefront to your Facebook Page, a breakdown of key features for storefront applications that bring sales transactions directly to your Page.
  • Our guide to the Facebook Send button that details Facebook’s latest addition to its social plugins.
  • Facebook applications versus offsite integrations and what works best for marketing your business or brand.
  • Our detailed style and strategy guide to Facebook’s Like button that helps you identify the right design for your off-Facebook content site.
  • An overview of Graph API metatags and how they enable you to maximize the value of your implemented Like buttons.
  • Facebook Applications, Social Plugins, Connect and Instant Personalization — details on how to use the wide variety of options available for engaging Facebook users.
  • Updates to Facebook Questions, and how recent changes to this user-facing feature will affect your approach to brand marketing through this ‘no-cost’ channel.
  • Strategies to help you navigate Facebook’s recent major Page redesign, whether you’re representing a major brand, small business, or public figure.
  • Facebook’s expanding options for advertisers, and how any advertiser can get more from new features like Sponsored Stories, self-specified landing tabs, and more.
  • The latest featured Facebook’s campaigns that show you how other brands are testing Facebook’s evolving marketing opportunities.
  • New frontiers in brand and performance marketing on Facebook, including opportunities within social games.
  • Facebook Places and Deals, the company’s evolving location-based feature that presents new marketing opportunities for businesses both on and offline.
  • Facebook Groups, a new way for users to connect and collaborate with others who share their interests and affiliations, and new ideas for marketing with Groups on Facebook.
  • Facebook's latest advertising guidelines updates and what they mean for advertisers throughout the ecosystem.
  • Audience growth and engagement, including best practices for holding on to fans, keeping marketing channels open, and re-engaging your audience on Facebook.
  • Plus, comprehensive walk-throughs of Facebook’s tools for advertisers, web content publishers, and Page administrators.

Learn more about the July 2011 edition of the Facebook Marketing Bible at FacebookMarketingBible.com.


Table of Contents excerpted from the full July 2011 Edition

Recent Featured Facebook Campaigns

  • Bucca di Beppo, Bissell, Bank of the West and the NBA
  • Coca-Cola, Qatar Ariways, Clearasil and Esurance
  • Marriott Resorts, The National Guard, Discover Boating, Bravo, and Nike

Building Your Brand through Facebook Pages

  • Page Destination Tab Ad Campaign Strategies
  • Facebook Pages and Public Profiles
  • The Profile Page – A Walk-Through

Designing Your Facebook Page

  • Facebook Page Redesign 2011: Marketing Stategies and Best Practices
  • The Wall Tab for Making Pages Dynamic and Viral
  • How to Choose a Landing 'Tab' for your Facebook Page
  • Adding Custom Modules to Your Page

Communicating Through Your Facebook Page

  • How to Get Facebook Users to Like Your Page: The First Step to Engagement
  • How Your Business Should Reply To Facebook Comments
  • The Basics of Status Updates for Pages
  • Demographic Targeting for Status Updates
  • Updating Facebook Page Status Via Text
  • Receive Page Status Updates Via Text
  • How to Avoid Having Your Page, Open Graph Object, or Application Unliked, Removed, Muted, or Blacklisted

More Ways to Promote Your Facebook Page

  • How Brands Can Advertise within Social Games
  • The Basics of Status Updates for Pages
  • Increase Engagement and Insight through Status Tagging
  • How to Grow Your Page's Audience through Page Invitations
  • SMS Subscription Service for Pages
  • Branded Virtual Gifts on Facebook Pages for Viral Advertising

Advanced Strategies for Facebook Pages

  • How Top Brands Conduct Ecommerce on Facebook: Best Practices
  • Facebook Ecommerce: What Features Are Important in a Page Storefront Application
  • The Best Facebook Page Strategies and the Pages That Use Them
  • Strategy: How to Promote Your Page in 6 Steps
  • Marketing Strategy: 4 Reasons Why Marketers Should Invest in Pages Before Groups
  • 10 Key SEO Strategies Every Facebook Page Owner Should Know
  • 8 Best Practices for Retailers on Facebook
  • Marketers Actively Bidding for Generic Facebook Pages

The Facebook Open Graph for Marketers and Content Publishers

  • The Like Button Style Guide: How to Pick the Design That's Right for Your Website
  • How to Choose Open Graph Tags That Maximize the Value of Your Like Buttons
  • Facebook Connect Integration Best Practices from the Platform Showcase
  • Implementation Options: Like Button
  • Facebook CTO Bret Taylor Discusses the Open Graph

More Ways to Market on Facebook: Questions, Places, and Deals

  • How Pages Can Use the Relaunched Facebook Questions Product
  • How to Create a Deal with Facebook Deals
  • The Places We’ll Go: How marketers can use Facebook’s new location features
  • Facebook Questions – A Walk-Through
  • How Marketers Can Get The Most Out Of Facebook Questions
  • Groups and SEO – a Quick Overview

Advertising on Facebook

  • Page Destination Tab Ad Campaign Strategies
  • Sponsored Stories Ads: Walk-Through and Marketing Campaign Strategies
  • Facebook Ads: Read Before You Get Started
  • Facebook Ads – A Walk-Through
  • The Facebook Ads Manager
  • Facebook Self-Serve Ad Types: Page Ads
  • Facebook Self-Serve Ad Types: Event Ads

Ads Targeting on Facebook

  • 10 Powerful Targeting Methods Facebook Ads Every Performance Advertiser Should Know
  • Friends of Connections Targeting
  • Facebook Ads: Language Targeting
  • 4 Connection Targeting Tests Every Advertiser Should Run
  • From Keyword Targeting to People Targeting: Understanding Performance Advertising with Facebook's Tim Kendall
  • Time Scheduling

Tools and How-Tos for Marketers

  • Facebook "Insights" Metrics Dashboard for Page Managers
  • Using Third Party Tools to Manage Your Facebook Page
  • How Page Owners Can Restrict Content for Underage Users
  • How to Export Your Facebook Page Updates to Twitter

Policies, Privacy, and Guidelines to Watch

  • Promotional/Sweepstakes Policies for Facebook Pages
  • The Future of Sharing on Facebook: A Hybrid Public/Private Model
  • Facebook’s Guidelines for Promoting Pages Outside Facebook

Join the Facebook Marketing Bible at FacebookMarketingBible.com

Zynga Doubled ARPU From Last Year Even as Facebook Platform Changes Slowed Growth

Posted: 05 Jul 2011 09:28 PM PDT

With Zynga’s IPO filing on Friday, we finally got some numbers to bear out what had been common, but unproven, industry knowledge: that Zynga had been able to overcome handing 30 percent of its revenue to Facebook and weakening virality on the platform by monetizing its existing user base better.

The company appears to have more than doubled average revenue per user across a number of metrics from the first quarter a year ago. So caveat to these figures first: they aren’t perfect estimates since Zynga broke out revenue on a quarterly basis, but showed uniques and actives on a monthly or daily basis. Nor do we have any ARPU figures for individual games, because Zynga did not break out revenue per title in its filing.

But it looks like Zynga boosted monthly ARPU (or average revenue per user) to $0.33 in the first quarter of this year from $0.14 in the same time period a year earlier. We get this figure by dividing reported revenues for that quarter by the number of monthly actives, then dividing again by three for individual months in the quarter.

> Continue reading on Inside Social Games.

Platform Update: JavaScript SDK with OAuth, Place Like Box, Removed Bookmarks Insights

Posted: 05 Jul 2011 04:56 PM PDT

In the latest Platform Update to the Developers Blog, Facebook announced that the new OAuth-ready version of the JavaScript SDK will become available on July 20th.

The blog post also explained how websites can show the wall of a Places page in a Place Like Box, shared details about upgrades to the Comments Box social plugin, and noted that Applications Insights will no longer show data about users adding bookmarks.

In May following some security issues, Facebook announced that by September 1st all apps must use OAuth 2.0 to improve security of user data, specifically User IDs and access tokens. Facebook planned to release updated OAuth 2.0-ready versions of the JavaScript and PHP SDKs on July 1st. However, the PHP SDK was released ahead of schedule, and now the JavaScript SDK has been delayed due to development snags.

Facebook has set the Developer Roadmap release date for the new version of the JavaScript SDK to July 20th, 2011. Once it’s released, developers should have about five weeks to implement OAuth 2.0 and support access token encyrption. The completion of this migration should prevent User IDs and access tokens from being revealed to unauthorized third-parties.

Websites using the Like Box social plugin to offer an easy way for visitors to Like their Facebook Places page can now select to show the Place’s wall rather than a stream of checkins.

By setting the force_wall attribute to true, a Place Like Box will show the Place’s wall. Otherwise, a Place Like Box defaults to show checkins by a viewer’s friends. This will allow websites to show compelling content in the Like Box to users whose friends haven’t checked into the Place before.

Last September, Facebook changed its applications bookmark system such that a user’s bookmarks automatically rise above and fall below the bookmark fold depending on how often an app is used.

Users no longer manually create bookmarks, however, data about how many users created a bookmark to an app still appeared in the Users tab of Application Insights. Facebook has now removed this data from Application Insights to tidy up the interface and reports.

This past week, Facebook officially announced the release of two new features for the Comments Box plugin: Boost Comment, and sort preference. The Platform Update provides some additional details about these features.

The “Social Ranking” sorting preference displays comments “from friends, friends of friends, and the most liked or active discussion threads.” Users that aren’t logged in will first see comments boosted by a site’s admin. If they are logged in, they’ll see comments by friends first, followed by boosted comments.

In January, Facebook released a new access control module for applications, allowing developers to add people as administrators, developers, testers, or Insights users of their apps.

The blog post includes a reminder that developers can add people that aren’t their Facebook friends by typing an email address into the inviter. This streamlines the role assignment process and relieves developers from having to add coworkers as friends.

Facebook and LinkedIn Block Apps TOS-Violating Browser Extension and Apps

Posted: 05 Jul 2011 11:13 AM PDT

Late last week, a Google Chrome browser extension called Facebook Friend Exporter received a flood of new interest as Google+ users looked for a way to import their Facebook friends into Google’s social network, Circles. However, since the app collects contact information from Facebook, it violate’s the site’s terms of service, and Facebook implemented a throttling mechanism that prevents it from scraping email addresses.

LinkedIn also blocked two Facebook professional networking apps: BranchOut for trying to profit from pulling in LinkedIn profile data into an enterprise recruiting search tool,and Monster’s BeKnown for sending promotional messages through LinkedIn’s messages API. These are the latest examples of long-running issues with platform owners and developers both trying to provide the same value to users and customers.

Facebook Prohibits Data Scrapers

The Facebook Friend Exporter was originally released by open source software developer, Mohamed Mansour, in November 2010. Similar to some other Facebook-altering browser extensions such as Better Facebook that violate the terms of service, the extension was ignored by Facebook until it received too much attention and was perceived as a threat to the company’s efforts to control core value, this time in the form of its user growth and retention.

Facebook Friend Exporter scrapes the email addresses and other contact info of a user’s friends, and allows them to be downloaded as a Google Contacts or .csv file that could then be imported into Gmail, allowing users to more easily recreate their Facebook social graph on Google Circles. This violates section 3.2 of the TOS that states “You will not collect users’ content or information, or otherwise access Facebook, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission.”

In a past spat with Google over data portability, Facebook has claimed that users don’t own the email addresses of friends, and therefore may not export them .The social graphs it holds for users are Facebook’s most valuable asset and its core advantage over Google+, so allowing these graphs to be scraped and imported into Circles represented a clear threat to Facebook.

Facebook Friend Exporter’s download site now says it has 22,414 users, with 22,092 installing the extension in the last week. This spike in usage and press about the extension alerted Facebook to it, leading it to alter its mobile site the email addresses of friends disappear from their profiles if a user’s account quickly views the profiles of more than five friends. This prevents the extension from scraping a user’s entire friend list.

Mansour claims a new version that circumvents this protective measure is on the way. Users should install Facebook Friend Exporter at their own risk, as its usage could constitute a TOS violation that could lead a user’s account to be suspended.

LinkedIn Moves Against Facebook-Based Competitors

Over the past month, professional networking Facebook app BranchOut saw a spike in usage grow it to 250,000 daily active users, and job posting site Monster.com launched its own Facebook app for professional networking called BeKnown. Both apps allowed users to import their work history and other profile data from LinkedIn, and BeKnown let users send invites via the LinkedIn messages API.

BranchOut plans to release a premium enterprise recruiting search tool on August 1st that would allow the company to charge recruiters to search for job candidates by BranchOut profile information, including that pulled from LinkedIn. This violates LinkedIn’s terms of service, which prohibit the licensing or reselling of access to LinkedIn data. Therefore, LinkedIn has blocked BranchOut’s ability to import profile data.

However, BranchOut has responded stating that “Changes to the LinkedIn API have little impact on the BranchOut experience, as it was only being used by a small fraction of our users.”

BeKnown’s app also imported LinkedIn data, building the value of the product that Monster clients could have their job listings posted it. The app also sent promotional messages through the LinkedIn API, violating that site’s TOS. Both profile importation and messaging has now been blocked by LinkedIn.

Monster has responded saying “We are surprised and disappointed by LinkedIn's decision, which we believe not only goes against the interests of LinkedIn users, but also contradicts what LinkedIn claims to stand for – openness and connectivity.”  BeKnown is urging users to leave comments of support on a post it made to the LinkedIn developer forum asking access to be reinstated. BeKnown may be more vulnerable than BranchOut to the API block because the fledgling, 10,000 DAU app was using LinkedIn messages to grow.

The blocking of apps by Facebook and LinkedIn is a sign of the growing pains of social platforms that with time have built valuable collections of user data. There’s a fine balance between promoting innovation and giving away competitive advantage. Developers should expect the platforms to protect themselves, and should know that just because they aren’t shut down immediately doesn’t mean their data usage has been approved. While there are monetary and philosophical rewards for operating in the gray area, there’s also great potential for loss of development resources.

New Facebook Platform Industry Hires: Deal United, Votigo, Efficient Frontier and More

Posted: 05 Jul 2011 09:36 AM PDT

Companies in the Facebook advertising and marketing ecosystem added a few people to product teams, but it was generally an uneventful week.

Looking for new opportunities? Check out the Inside Network Job Board, which shows the latest openings at leading companies in the industry.

Here's the list of hires:

Deal United

  • Kai Boyd, Head of Marketing and Product Management – formerly Head of Online Sales and Marketing at Telefonica O2.

Votigo

  • Nisha Toor, Project Manager.
  • Zack Zucker, Project Manager - previously a Manager, Client Services/Project Manager at Turbo Social Media.

Wildfire

  • Maxine Litre, Strategy and Special Projects Intern – formerly worked as an Assistant Project Coordinator at Stanford Office of Residential Education.

Syncapse

  • David Capilla, Web Designer – formerly a Software Engineer of PHO at unit9.

Efficient Frontier

  • Justin Zollars, Ruby on Rails App Genius – formerly a Laboratory Coordinator at The College of Marin.
  • Christian Byza, Account Manager – previously was an Associate Account Manager at Efficient Frontier.
  • Gregory Furmanek, Software Engineer – formerly the owner of Elegant Software.
  • Laurie Edwards, Senior Account Executive – previously the Managing Director at Meltwater Group.