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Inside Facebook

Inside Facebook


Facebook Redesigns Questions Product for Quick Polling and Recommendations

Posted: 24 Mar 2011 12:00 PM PDT

Facebook has overhauled the design of its questions and answers product Questions, refocusing it on quickly polling friends and getting recommendations instead of seeking long-form answers and following topics. Questions is now more lightweight, viral and a more seamless part of the Facebook experience that will appeal to wide audience, rather than a niche destination.

The new Questions product becomes available today to the beta tester group who had access to the old product as well as to anyone who’s specifically asked a question, and those who opt in at www.facebook.com/questions. Questions will initially be available to English language users, but will roll out internationally over the next few weeks.

Facebook originally launched the old Questions product to a very small percentage of the total user base in July, as low as 0.05% or 250,000 users. However, the interface was heavy and buggy, asking users answer in well-cited paragraphs. It didn’t gain sufficient traction.

The project manager Adrian Graham says the new Questions product is modeled after the way people ask questions in the real world. Instead of being public, a question is visible only to the friends of those who asked or answered it. There are no privacy controls or ways to ask private questions, but Graham says users have private messages and privacy-controlled status updates for asking questions to limited audience.

Going forward, Questions will concentrate on helping users get recommendations and opinions such as “What’s your favorite restaurant in San Francisco?” or “What album are listening to most right now?” instead of more factual information such as “What is quantum entanglement?” or “Where does Facebook have ad sales offices?”

The most innovative changes to the product include the ability to easily give recommendations of things represented by a Facebook Page or Place through a type-ahead, and the option to endorse an existing answer, making it one’s own rather than upvoting.

How Questions Works?

Users ask Questions from a tab in the news feed publisher. The Question is published to a user’s stream and any of their friends can view it. Questions can be made free-response, pre-set answer choices can be provided in poll format, and users can enable others to add answer choices. Users also have the option to ask a specific friend, generating a notification leading back to the question.

When a friend clicks on a news feed story about a Question, a pop-up appears allowing them to answer without losing their place in the feed. Instead of upvoting or downvoting answers, users either provide a new answer or endorse an existing one. Typing in a new poll choice opens a type-ahead drop-down menu of matching Pages and Places. Once answered, their friends can see and answer the question as well.

At the top of the answer page for polls, an answer summary appears, ranking answers by those with the most endorsements by friends. A blue bar on each answer represents how often it was endorsed by a combination of friends and non-friends. For free-response, users see a list of answers by friends by default, but can switch to a non-friends tab.

Users are notified when friends answer their Questions, or of any answers if they’ve selected to follow the Question. There are no options to manage Questions notifications. Users will retain access to their content from the old Questions product.

Questions will not appear on Pages that happen to be answer choices, and there will be no Insights analytics for the product, limiting its potential as a marketing tool. Pages may ask questions of their fans via the news feed, and answer questions, leading them to appear on their wall.

Opinions Over Facts

From watching users interact with the old product, Facebook learned that users more often asked for the opinions and recommendations of friends than a scientific answer. It also saw that users wanted to be able to answer questions without necessarily writing anything. The redesign facilitates these use cases with added emphasis on friends as a question’s audience, facepile answer summaries that rank based only on responses of friends, and endorsements.

Users were already asking for opinions and recommendations via status updates, but Questions provides more structure and promotes participation. The redesign brings Questions back within the core functionality of Facebook, rather tacking it on as a stodgy, high-minded knowledge base.

Services like Quora are already providing factual questions and answer sites for the small audience who need them. Facebook has made an intelligent product pivot (which we suggested last May), addressing the much larger need for a mainstream casual, social questions and answers experience, but with authenticated identity to preserve quality. By refocusing Questions, Facebook can return to solving a big problem while allowing smaller players to serve the niches.

Fontself Allows Facebook Users to Chat, With Fonts That Use Their Own Handwriting

Posted: 24 Mar 2011 11:36 AM PDT

Fontself is a new Facebook application and stand alone website that allows users to create their own fonts, or even use their own handwriting, when chatting, using email or blogging. The app is available for email clients, Facebook, Yahoo, Myspace, Netlog, Blogger and in html format in many languages, including: English, German, French, Dutch, Spanish and more.

Once a Facebook user installs the app, there are dozens of fonts from which to choose during chat. The app only works, of course, if the user is chatting. Initiating a chat using Fontself immediately curtails the native Facebook chatting, but does post a link to the app so friends may join the user. Most of the fonts provided by Fontself include accompanying emoticons that match the style of the font.

If you are the only one using Fontself, you can use all manner of fonts and emoticons, but the person you're chatting with may not. The display on the Fontself app shows up with whatever fonts are being used, but the other users' text is just plain. Users of Fontself may use the fonts provided, or create their own.

Installing the app on Facebook is easy enough, but the road to creating one's own font may be cumbersome. First, you must use Facebook Connect or otherwise register for the website and create an account. You name your font, then are taken to a screen with a big grid; the grid turns out to be a piece of paper the user must print out and transfer the new font onto. In other words, the way you create a new font with Fontself is you print a piece of paper, write the corresponding symbol in your new font in each square, scan it and upload it to Fontself, then edit the font and then finally you can use it.

This seems pretty cumbersome, but there are dozens of custom-made fonts available for perusal on the Fontself website in case you want to . The company also recently released a Fontself Mobile app.

Facebook Careers Postings: Mobile, Fraud, São Paulo, Austin, Asia And More

Posted: 24 Mar 2011 09:28 AM PDT

Facebook continues to focus on staffing its overseas offices, according to jobs posted to the Careers Page and LinkedIn. Jobs in Dublin, Austin, Texas, São Paulo, Brazil, Hong Kong and Singapore were added this week, as was an interesting position for Manager of Mobile Analytics. The company is looking for someone “obsessed with data” to fill this job, based in Palo Alto, Calif., to really innovate in the mobile analytics arena; this person will mine data and extract insights, must have a math or science degree, 5 or more years of experience and be a “data junkie.”

Posts added this week on Facebook's Careers Page:

  • Manager, Mobile Analytics
  • Partner Engineer – Platform (Paris)
  • Law Enforcement Response Analyst, French (Dublin)
  • Business Intelligence Developer 1103001
  • Business Operations Manager
  • Financial Analyst – Information Technology
  • Lead, Data Warehouse Operations
  • Outbound Product Marketing Manager, Ads
  • Strategic Partner Development, Entertainment
  • Outbound Product Marketing Manager, Ads
  • Fraud Analyst (Dublin)
  • Fraud Specialist (Dublin)
  • Operational Data Analyst (Austin)
  • Payments Analyst
  • Account Manager, Online Sales Operations (Sao Paulo)
  • Agency Account Manager – Direct Response / SEM, Online Sales Operations (Austin)
  • Online Operations Training Specialist (Austin)
  • Agency Team Lead, Online Sales Operations (Austin)
  • Account Executive, Commercial Development (London)
  • Sales Associate (Sao Paulo)
  • Sales Development and Program Manager (New York)
  • Sales Development and Program Manager (Palo Alto)

Jobs posted by Facebook on LinkedIn:

Who else is hiring? The Inside Network Job Board presents a survey of current openings at leading companies in the industry.

Facebook Hires and Departures: Brazil, Data Centers, Mobile, Dublin and More

Posted: 24 Mar 2011 09:14 AM PDT

Facebook seems to have hired many people this week, if the number of jobs posts that disappeared from the Careers Page is any indicator. LinkedIn also posted a number of hires this week, mostly in administrative and operational positions. Listings that were removed include: Lead Data Center Technician, Technical Program Manager of Mobile Operators and more.

New hires per LinkedIn and Other Sources:

  • Jill Juarez – Executive Assistant, formerly an Executive Assistant/Office Manager at Madrone Capital Partners, LLC.
  • Cindy Ogor – Recruiting Coordinator, formerly Legal – Adminstration at David Bernstein Law Firm.
  • Ethan Avey – Analyst of User Operations, previously a Stoves Tester at The Darfur Stoves Project.
  • Javier Martinez-Zaporta – now Payment Analyst, previously a Fraud Investigator at Sportingbet.
  • Eric Sylvester – Executive Assistant to CIO at Facebook, formerly an Executive Assistant to CFO, CEO/Office Manager at iRhythm Technologies, Inc.
  • Shuangtiao Huang – Software Engineer at Facebook, previously a Software Design Engineer at Microsoft.
  • James Harris – Support Representative, previously an Inside Sales Account Manager- IBM Technical Services at Direct Alliance.
  • Ron Goforth – Account Manager, once an Outside Sales Representative at Stage 3 Motorsports.
  • PJ MacGregor – Global Customer Marketing, once a Senior Vice President/Creative Director at Leo Burnett.
  • David Doty – Global Service Desk Manager, Corporate Service Desk Operations Manager at LTX-Credence.
  • Kathleen Loughlin – Platform Marketing, previously Corporate Communications at Facebook.

Recent departures, per LinkedIn:

Prior listings now removed from the Facebook Careers Page:

  • Recruiter – Contractor (Sao Paulo)
  • Lead Data Center Technician
  • Technical Program Manager, Mobile Operators
  • Business Intelligence Engineer #1010002
  • Accounting Manager
  • Controller – Facebook Payments
  • Order to Cash Revenue Associate – EMEA (Dublin)
  • HR Manager – Contract (Dublin)
  • Performance and Compensation Programs Manager
  • Tools Developer, Mail Systems
  • Manager, Developer Support Engineering
  • Strategist, Market Solutions – Technology (Palo Alto)
  • Analyst, User Operations – Portugese (Dublin)
  • Analyst, User Operations – Russian (Dublin)
  • Analyst, User Operations – Swedish and Norwegian (Dublin)
  • Analyst, Online Sales Operations – Danish (Dublin)
  • Account Manager, Online Sales Operations (Singapore)
  • Sales Operations Manager EMEA
  • Sales Training and Program Manager (Palo Alto)

Who else is hiring? The Inside Network Job Board presents a survey of current openings at leading companies in the industry.